Last updated: 20 August 2026

At A Keepsake To Cherish, we take great care when preparing and packaging your order. This policy explains our delivery and collection arrangements.

UK Delivery

We deliver to addresses throughout the UK.

Delivery charges are shown at checkout where applicable. If your delivery address requires an additional charge, such as certain non-mainland UK locations, we will contact you before dispatch.

Personalised and Keepsake Orders

Personalised and handmade keepsakes are sent using a fully tracked and signed-for delivery service.

Once your keepsake has been completed and dispatched, you will receive tracking information by email or text message, depending on the contact details you have provided with your order.

Please ensure that the email address and/or mobile telephone number supplied with your order is correct so that we can send your delivery notifications.

Non-Personalised Orders

Our aim is to dispatch non-bespoke, non-personalised orders as soon as reasonably possible.

These orders are normally sent by Royal Mail First Class, unless another delivery service has been selected or is more appropriate for the item.

How long will my order take?

Non-personalised items

Our aim is to dispatch non-personalised orders as soon as reasonably possible.

The expected delivery service and any relevant delivery information will be provided at checkout.

Keepsake orders

Every keepsake is individually handmade from your clothing, so the time required to complete an order can vary.

Turnaround times may vary depending on the time of year, the number of orders currently being made and the complexity of the keepsake.

When you place an order, we will provide you with the current expected turnaround information.

If you require your keepsake for a particular date, please contact us before placing your order so that we can confirm whether we are able to meet your required date.

Please also allow additional time for your clothing to reach us before your keepsake can be started, and for your completed keepsake to be delivered back to you.

During particularly busy periods, turnaround times may be longer.

How can I track my order?

You will receive confirmation that we have received your order and that your payment has been accepted.

When your order is dispatched, we will send your tracking information by email or text message, depending on the contact details you have provided.

Where tracking is available, you can use the information provided to follow your parcel through the relevant delivery company's tracking system.

Will I need to sign for my order?

Where a signed-for delivery service is used, someone may need to be available to receive and sign for the parcel.

Depending on the courier used, you may receive a link by email or text message allowing you to manage your delivery. This may include options such as:

• Leaving the parcel in a safe place

• Leaving the parcel with a neighbour

• Choosing another delivery day

• Providing other delivery instructions

Available options depend on the courier and service used.

Special Delivery Instructions

If available, you can provide special delivery instructions at checkout.

Please be aware that delivery instructions cannot always be guaranteed, as parcels are delivered by third-party courier or postal services.

Instructions left on doors or at the property may not be followed by the courier for security reasons.

Collection in Person

Collection is available by prior arrangement.

If you would prefer to collect your order rather than have it delivered, you can select the collection option at checkout where available.

Once your order is ready, we will contact you to arrange a suitable collection date and time.

Collection is by appointment only. Please do not arrive at the address without a pre-arranged collection time.

Collection is from:

A Keepsake To Cherish
52 Clarkson Avenue
Wisbech
Cambridgeshire
PE13 2EH

If you have selected collection and need to arrange or change your collection appointment, please contact us at:

akeepsaketocherish@hotmail.com

Non-Mainland UK & International Delivery

We are able to process orders from non-mainland UK addresses, including the Scottish Highlands and Islands, Northern Ireland and the Channel Islands.

Please contact us for a delivery quote before ordering if your address is outside our standard delivery areas.

International orders

For deliveries outside the UK, the customer may be responsible for customs duties, import taxes, VAT or other charges imposed by the destination country.

Any such charges are the responsibility of the customer and are not included in our delivery charge unless specifically stated.

Delivery times for international orders can vary depending on the destination, postal service and customs processing.

How carefully is my order packaged?

We take great care when packaging your order.

We select suitable packaging according to the size, weight and nature of your item to help protect it during transit.

What happens if my order arrives damaged?

If your order arrives damaged, please contact us as soon as possible at:

akeepsaketocherish@hotmail.com

Please provide photographs of the damaged item and, where possible, the packaging it arrived in. This will help us assess the damage and, where appropriate, deal with the delivery company.

Please do not return a damaged item without contacting us first.

If an item is faulty, not as described or does not meet your statutory consumer rights, those rights are not affected by this policy.

Cancellations & Returns

Many of our keepsakes are personalised or made specifically from your own clothing, meaning that the normal cancellation rights for standard online purchases may not apply to these items.

Personalised or custom-made goods are one of the recognised exceptions to the usual 14-day cancellation right.

However, this does not affect your statutory rights if a product is faulty, not as described or otherwise does not meet the requirements of consumer law.

Please see our Refund Policy for further information about cancellations, returns and refunds.

Delivery Problems

If there is an unexpected delay with your order, we will contact you where appropriate and provide an updated estimate.

If you have a particular date by which you need your keepsake, please tell us before placing your order so that we can confirm whether we are able to meet your requirements.

Contact Us

If you have any questions about delivery, postage or collection, please contact us:

A Keepsake To Cherish
Email: akeep­saketocherish@hotmail.com
Website: www.akeepsaketocherish.co.uk